Office Policies and Procedures
Welcome to South Of The Bay Family Practice
Patient Conduct
We have zero tolerance for any abuse for our administrative personnel or ourselves, in person, by phone or by email.
Our office staff and physicians have the right to be treated with dignity and respect at all times. They should be able to do their jobs without being physically or verbally abused. Abusive, disrespectful or aggressive behaviour will not be tolerated and is grounds for immediate termination from our practice.
In order to provide you with the best possible care, a satisfactory doctor-patient relationship is necessary. If for any reason, this relationship becomes compromised, then it may be best for both parties to end the relationship. If this occurs then we will provide emergency medical care for one month or until the patient finds a new family doctor, whichever comes first.
APPOINTMENTS
Appointments can be booked online, by phone or in person. We are unable to accommodate walk-in appointments.
Please let us know the reason that you wish to see the doctor as this will help us prepare for your visit and provide adequate time for you. If you have more than two issue to discuss, please inform the receptionist to see if we can accommodate a longer appointment. Also, each family member requires a separate appointment.
If your issue is an emergency, please call 911 or proceed to your nearest emergency department. A mental health crisis line is also available at 1-888-893-8333.
Please present a VALID OHIP card at each visit - failure to do so may result in a charge for your appointment. Please also ensure you update you address, email and phone number at each visit.
NO SHOW POLICY
As per our "No Show" policy there is a charge for missed appointments. Appointments must have minimum 4 hours notice to avoid this charge. We may also have to reschedule your appointment if you are late. Three (3) no shows or late cancellations are grounds for dismissal from the practice.
PRESCRIPTION REFILLS
Please ask your pharmacy for prescription refill request to be sent to your physician. If your physician requires you to attend the office to review the prescription, we will contact you. Refills will be completed within 5 -14 business days.
NON-INSURED SERVICES
Services that OHIP does not cover are called “non-insured” or “uninsured services” and it is illegal and fraudulent for doctors to bill OHIP for them.
Some examples follow, but a full list is in the office.
Third Party Insurance Forms
Sick Note
Prescription: massage/physiotherapy/chiropractic/orthotics
Flu Shots Now Available
If you are wanting to get your flu shot please contact our office to be scheduled for an upcoming Flu Shot clinic day.
We will not be accepting online bookings for flu shots.